At VIKJAN GROOT AGRICULTURAL PRODUCTS (OPC) PRIVATE LIMITED, we want you to be
completely satisfied with your purchase. Please review our cancellation and refund policy carefully.
1. Order Cancellation
You may cancel your order under these conditions:
- Before Shipment: Full cancellation available within 12 hours of order placement
- After Shipment: Cancellation subject to product return (see Section 3)
- Custom/Bulk Orders: Cannot be cancelled once processing begins
Note: To cancel an order, please contact our customer support at
support@vikjangroot.com or call +91-XXXXXXXXXX with your
order number.
2. Refund Eligibility
Refunds are issued in these cases:
- Product received damaged or defective
- Wrong item delivered
- Order cancelled within permissible timeframe
- Returned products meeting our conditions
Refunds will not be issued for:
- Products damaged due to improper use
- Change of mind after usage
- Perishable goods that have been opened
3. Return Process
Our return procedure:
- Initiation: Request return within 7 days of delivery via email/phone
- Approval: We'll provide a Return Authorization Number if eligible
- Packaging: Products must be in original condition with all accessories
- Shipping: Customer bears return shipping costs unless our error
Important: Agricultural products must be returned in their original sealed packaging.
Opened perishable items cannot be returned for hygiene reasons.
4. Refund Processing
What to expect:
- Timeline: 5-10 business days after we receive returned items
- Method: Refunded via original payment mode
- Deductions: Shipping charges may be deducted unless return is due to our error
- Bank Processing: Additional 2-3 days may be required by your bank
5. Contact Information
For cancellation or refund requests:
- Email: support@vikjangroot.com
- Phone: +91-XXXXXXXXXX (10 AM - 6 PM, Mon-Sat)
- Registered Office: [Your Company Address]