Find answers to common questions about our products and services
At VIKJAN GROOT AGRICULTURAL PRODUCTS (OPC) PRIVATE LIMITED,your satisfaction is our top priority. Please review the following FAQs to understand our cancellation and refund process clearly.
You can place an order through our website by selecting the products you want, adding them to your cart, and proceeding through the checkout process. You'll need to provide shipping information and payment details to complete your order.
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), net banking, UPI payments, and cash on delivery (for select areas).
Yes, we use secure SSL encryption for all transactions. Your payment information is processed through PCI-compliant payment gateways, and we do not store your full credit card details on our servers.
You can modify or cancel your order within 12 hours of placement, provided it hasn't been processed for shipment. For orders already in processing, please contact our customer support immediately.
We deliver across India with varying timelines:
Yes, we offer express delivery for select products and locations at an additional charge. This service guarantees delivery within 24-48 hours where available.
Once your order is shipped, you'll receive a tracking number via email/SMS. You can track your order by clicking the tracking link in your email or by logging into your account on our website.
While we strive to deliver all orders on time, occasional delays may occur due to unforeseen circumstances. If your order is significantly delayed, please contact our customer support for assistance.
We accept returns within 7 days of delivery for most products, provided they are in original condition with packaging intact. Perishable items and opened products cannot be returned for hygiene reasons.
To initiate a return, please contact our customer support with your order number and reason for return. We'll guide you through the return process and provide a return authorization if eligible.
Refunds are typically processed within 5-10 business days after we receive and inspect the returned items. The time taken for the refund to reflect in your account depends on your payment method and bank processing times.
If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We'll arrange for a replacement or refund as appropriate.
We offer both organic and conventionally grown products. Organic products are clearly labeled as such and come with appropriate certifications where applicable.
We work directly with trusted farmers and suppliers, conduct regular quality checks, and follow strict storage and handling procedures to ensure our products meet high quality standards.
Yes, we offer special pricing for bulk orders. Please contact our sales team for bulk order inquiries and customized solutions for your needs.
Absolutely! Our agricultural experts can provide personalized recommendations based on your specific requirements. Contact our customer support or use the chat feature on our website.